On behalf of Zuckerberg San Francisco General Hospital and Trauma Center, I want to offer a sincere apology for any distress the family experienced over this bill. This matter offered us an opportunity to review our system and consider changes as we strive to strike a balance between safe practices and equitable charges. The family should be thankful for your advocacy, as are we, when someone takes the time to point out what they believe to be a potential error.

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